Purchase on Mobili Fiver
Klarna
Products
- Do you personalize measurements or colors/finishes?
- Do the purchased products have a warranty?
- What material is your furniture made of?
- Is the finish color real? I am not sure, how can I tell?
- Are the colors always the same? For example, is the oak always the same for both shelves and tables or something else?
- Is the surface of the furniture smooth or rough?
Orders
- Can I cancel the order?
- How do I know when my order will be shipped?
- Where can I check the status of my order and find out where it is?
- I have already placed the order, can I change it?
- I entered the wrong billing or shipping information when ordering. Can I edit them?
- I entered an incorrect shipping date when ordering. Can I change it?
Shipping
Delivery
- If my country is not included in the country delivery list, what can do?
- I wrote the delivery address wrong, what should I do?
- When is delivery made?
- Is it possible to set a delivery appointment? (Delivery Outside Italy)
- The item arrived damaged or with missing parts. What do I do?
- The courier hasn't delivered all the packages in my order. What can I do?
Returns
- How can I return the purchased products?
- The item has arrived damaged or defective. What should I do?
- If I don't like the item, what are the collection costs (at my expense)?
- How and when is the refund made?
- How does a return collection work?
- The card I used for the order is no longer active. How will I receive a refund?