If you encounter any invonvenience please check that your operating system or your smartphone have the latest updates installed.
If the issue persists, please send a request to our customer service specifying the following information:
- Your operating system, for example, Windows XP or Mac OS X.
- Your internet browser, for example, Google Chrome, Firefox, Internet Explorer, Safari.
- The device from which you surf our website: your computer, smartphone, or tablet.
- The description or screenshot of the encountered error.